Is it too much to ask that I just get what I paid for?
After more than 30 days, I still have slower DSL speed, over charged pricing, and no resolution to my series of phone calls to SBC. No one department seems to care about the customer experience, only their little portion of it. There is ordering, provisioning, tech support, and billing. And goodness, if they don’t all happen to be in different buildings and in some cases different time zones.
This leaves me with a very bad taste in my mouth for SBC. If I had a real alternative to them I would take it right now. Really I would.