It has been almost a year since I was forced to give up my wonderful HD-Tivo box for the “improved” DirecTV version called the HR20. Since I’ve had the box I’ve needed to make a lot of adjustments, but one new adjustment just isn’t sitting well with me: lock ups and reboots once per week.
You see, DirecTV doesn’t seem to understand the concept of QA or beta testing. Whenever they get a new update for the software inside the HR20 they just push it out the door to millions of customers. For anyone that has ever gotten a bad update on their computer, you know what happens sometimes… things just fall apart. Well, in my case I lose TV programs and the PVR just stops working.
Normally this would seem to be just a silly rant, after all, it is only TV, right? Well, what if you paid nearly $100 a month for that TV signal and some of the programs provided were watch-it-once-then-it’s-gone sorts of things? That’s what I have and that is why I’m so mad about this latest round of mess ups from DirecTV.Â
The best part is that they kept me waiting on the phone for 48 minutes the other day just to tell me to reformat my PVR (that didn’t work) and that yes, Virginia, they have a problem and they don’t know if/whether they will fix it and if they do/don’t they won’t call me back to confirm the fix (or not). Great customer service!